CUSTOMER SERVICE AGENT

COOPÉRATIVE HYDRO EMBRUN INC.

 

CUSTOMER SERVICE AGENT

 

    Contract position (6 months) with possibility of extension

 

Description of the main tasks

Under the supervision of the Administrative Coordinator, the incumbent will be required to:

 

  • Perform computerized data entry and verification.
  • Send invoices to customers.
  • Recover accounts receivable.
  • Prepare and make bank deposits.
  • Manage the Cooperative’s website.
  • Manage the Cooperative’s social media, namely the Facebook page.
  • Answer customer enquiries by phone and electronically.
  • Greet and serve walk-in customers.
  • Perform administrative tasks required to keep the office operating properly.
  • Write letters and reports using word processing (Word) or spreadsheet (Excel) software.
  • Perform all other related duties as required by the administration to ensure efficient service.

 

Requirements

  • College or university degree in business administration
  • Minimum of 3 years of customer service experience
  • Experience in account collection would be an asset
  • Good knowledge of Microsoft Word and Excel
  • Basic knowledge of social networks
  • Basic knowledge of accounting, simple analysis, writing and translation
  • Ability to manage/prioritize multiple tasks simultaneously
  • Good planning, organization and time management skills
  • Ability to communicate in French and English (orally and in writing)
  • Tact and understanding towards colleagues and clients

Salary: $25.00 – per hour

Work schedule: 35 hours per week (9 am to 5 pm)

Workplace: Embrun ON

Start date: October 17, 2022

 

Please submit your resume or summary of work experience and basic qualifications for the position by 4:30 p.m. on October 10, 2022.

 

Coopérative Hydro Embrun Inc.

Benoit Lamarche

Executive Director

[email protected]